Stick Shift Driving Academy

Sales Assistant (Remote)


We’re looking for a full-time Sales Assistant to help sales agents close more deals by providing support to prospective customers and the sales agent directly. This is an entry-level position that is eligible for promotion to a full sales agent position after 6 months of tenure.

About Us

  • Started in 2017 and we're growing like crazy.
  • We expect to hire at least 4 salespeople, 3 admins, and 3 marketers in 2021.
  • Growing FAST - We sold 931 lessons in 2020 and we're on pace to sell 1987 lessons in 2021
  • A small team of 2 Americans and 7 Filipinos.
  • We sell manual transmission driving lessons in the United States. Yes, really.
  • 100% inbound leads from Organic Search (SEO). We don’t do cold calling.
  • No competition - in 90% of the markets we serve, we have no competitors. Because of this, our sale is pretty easy to make.

Compensation & Benefits:

  • Base Salary ($200 per week)
  • Paid 5 Sick Days - Effective on day 1
  • Paid Two weeks off for Christmas Season
  • Paid 10 days vacation - Prorated
  • Paid 14 Bank holidays - (Legal and religious Holidays are country-specific)
  • Paid Birthday Off - you pick a day off
  • Business Continuity Plan - In cases of calamity $40 hotel accommodations are permitted to ensure work will continue
  • Schedule - 9 AM to 5 PM EST

Benefits to be provided after completion of 3 months:

  • Health Insurance
  • Home internet and electricity bills
  • Office equipment, home office furniture, and anything else you need for work
  • Learning books, courses, training, or coaching that you want 

Measurable Goals of this Role

  • 30 phone conversations per day between prospective customers and sales agents
  • 90% of orders confirmed between customer and instructor within 24 hours of purchase
  • 90% of leads qualified within 7 days of initial contact (team target)
  • 10 customer reviews per week

Duties and Responsibilities

  • Sales Call Appointment Setting - Scheduling sales calls between the prospective customer and the salesperson. 
  • Outbound Dialing - Assist the salesperson in dialing prospective customers and leaving voicemails. 
  • Text Message and Email Handling - Quickly handle inbound text messages and emails that are sent to the salesperson. 
  • Paperwork Follow Up - Follow up with prospective customers who have not yet signed up to make sure they got the paperwork. Handle any issues they had with doing the paperwork. 
  • Order Confirmations and Reschedulings - Coordinate lessons between customers and instructors, ensuring that instructors and customers talk to each other soon after the lesson is paid for. Scheduling customers with a new instructor if the original instructor is not available. 
  • Review Solicitation - Follow up with customers after the lesson to request a review on Google and Yelp
  • Edit customer records in our CRM (Outreach & Salesforce)
  • Run sequences through the CRM including automated texts and emails

Qualifications

  • At least one year of work from home experience Freelancing and at least one year of Customer Service with Sales experience
  • Must have your computer, reliable high-speed internet, and good quality headset and microphone.
  • English Grammar and Language: You must be fluent in English
  • Strong Problem-Solving skills
  • Customer Service Oriented and ability to adapt/respond properly to different types of scenarios
  • Ability to Multitask, prioritize and manage time effectively
  • Detailed Oriented

How to apply: Please click or copy the link: https://forms.gle/VEr4JduH6zMMCP2k9

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