We’re looking for a full-time Sales Assistant to help sales agents close more deals by providing support to prospective customers and the sales agent directly. This is an entry-level position that is eligible for promotion to a full sales agent position after 6 months of tenure.
Started in 2017 and we're growing like crazy.
We expect to hire at least 4 salespeople, 3 admins, and 3 marketers in 2021.
Growing FAST - We sold 931 lessons in 2020 and we're on pace to sell 1987 lessons in 2021
A small team of 2 Americans and 7 Filipinos.
We sell manual transmission driving lessons in the United States. Yes, really.
100% inbound leads from Organic Search (SEO). We don’t do cold calling.
No competition - in 90% of the markets we serve, we have no competitors. Because of this, our sale is pretty easy to make.
Compensation & Benefits:
Base Salary ($200 per week)
Paid 5 Sick Days - Effective on day 1
Paid Two weeks off for Christmas Season
Paid 10 days vacation - Prorated
Paid 14 Bank holidays - (Legal and religious Holidays are country-specific)
Paid Birthday Off - you pick a day off
Business Continuity Plan - In cases of calamity $40 hotel accommodations are permitted to ensure work will continue
Schedule - 9 AM to 5 PM EST
Benefits to be provided after completion of 3 months:
Home internet and electricity bills
Office equipment, home office furniture, and anything else you need for work
Learning books, courses, training, or coaching that you want
Measurable Goals of this Role
30 phone conversations per day between prospective customers and sales agents
90% of orders confirmed between customer and instructor within 24 hours of purchase
90% of leads qualified within 7 days of initial contact (team target)
10 customer reviews per week
Duties and Responsibilities
Sales Call Appointment Setting - Scheduling sales calls between the prospective customer and the salesperson.
Outbound Dialing - Assist the salesperson in dialing prospective customers and leaving voicemails.
Text Message and Email Handling - Quickly handle inbound text messages and emails that are sent to the salesperson.
Paperwork Follow Up - Follow up with prospective customers who have not yet signed up to make sure they got the paperwork. Handle any issues they had with doing the paperwork.
Order Confirmations and Reschedulings - Coordinate lessons between customers and instructors, ensuring that instructors and customers talk to each other soon after the lesson is paid for. Scheduling customers with a new instructor if the original instructor is not available.
Review Solicitation - Follow up with customers after the lesson to request a review on Google and Yelp
Edit customer records in our CRM (Outreach & Salesforce)
Run sequences through the CRM including automated texts and emails
At least one year of work from home experience Freelancing and at least one year of Customer Service with Sales experience
Must have your computer, reliable high-speed internet, and good quality headset and microphone.
English Grammar and Language: You must be fluent in English
Strong Problem-Solving skills
Customer Service Oriented and ability to adapt/respond properly to different types of scenarios
Ability to Multitask, prioritize and manage time effectively