Customers want to hear from you ASAP after placing an order. The longer you wait to contact them, the more likely they are to request a different instructor or a refund. So, quick order confirmation directly with the customer is key. Likewise, we want to know that you and your customer have spoken with each other soon after the order was placed. We expect that you will contact both your customer and us within 24 hours of the order being placed.

Step 1: As soon as you receive an order, call, text, and email your customer.

Step 2: After you call, text, and email your customer, immediately send a text to the Order Confirmation Team.

Step 3: Follow up with your customer until you and your customer have discussed when and where to meet

Step 4: After you and your customer have agreed on the time and location of your lesson, send another text to the Order Confirmation Team

You can refer to this document for sample email and text templates for inspiration on what to send to your customers: Order Confirmation Sample Templates